We’re here to assist you with all your printing needs. Find answers to common questions, order support, and ways to contact us.
1. Order & Shipping
- How do I place an order?
You can easily place an order on our website by selecting your desired product, customizing it, and proceeding to checkout. - What are the shipping charges?
Shipping charges vary based on location and order size. You can view the exact charges at checkout. - How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
2. Custom Printing & Personalization
- How do I upload my design?
You can upload your design directly on the product page before adding it to the cart. - Can I request a design change after placing an order?
Changes can be made within a limited time after placing an order. Contact us immediately for assistance. - What file formats do you accept for printing?
We accept PDF, PNG, JPG, and AI formats. Ensure high-resolution files for the best print quality.
3. Payment & Billing
- What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and wallet payments. - How do I apply a discount code?
Enter the discount code at checkout to avail of the offer. - Do you provide GST invoices?
Yes, we provide GST invoices for all orders. Ensure you enter your GST details at checkout if applicable.
4. Returns & Refunds
- What is your return policy?
Since we offer customized products, returns are accepted only for damaged or incorrect items. - How do I request a refund?
Contact us with your order details and issue. We will guide you through the process. - What if my order arrives damaged?
If you receive a damaged item, please share images with us within 48 hours of delivery for a replacement or refund.
5. Contact Us
If you need further assistance, feel free to reach out: 📧 Email: info.colourwings@gmail.com
📞 Phone/WhatsApp: +91 9427444495
📍 Address: 13-B, Manhar Plot, Rajkot – 360005.
Thank you for choosing Colourwings! We are committed to delivering the best printing solutions.